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[Shopee Video] Why is the orange bag not appearing in my Shopee Video?
If the orange bag is not appearing in your Shopee Video, it may be due to one of the following reasons:
The product in the orange bag is out of stock.
The products in the Shopee Video are not relevant to those listed in the orange bag.
To ensure the relevance of products featured in Shopee Videos, Shopee evaluates the consistency between the products promoted in the video and those listed in the orange bag under the following conditions:
Category | Description |
Relevant Products | The products promoted in the video are identical to those found in the orange bag. This similarity includes the following aspects: ·Brand: The promoted product and the one in the orange bag belong to the same brand.
·Shape/Features: Key attributes such as features, models, colors, or other distinguishing characteristics, are identical between the two.
·Product Type: They fall under the exact same product category or type.
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Irrelevant Products | Products are considered irrelevant if there are significant differences between the product shown in the video and the product found in the orange bag. These differences include: ·Brand Mismatch: The brand of the product in the video does not match the brand of the product in the orange bag.
·Shape/Feature Differences: Notable variations in features, model, color, or other attributes exist between the two products.
·Product Type Variation: The product shown in the video belongs to a different type or category than the product in the orange bag.
·Using a screenshot of the product in the orange bag.
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Examples of Relevant Products | ||
If you are promoting a long-sleeved outfit in a video AND the product attached is a similar outfit then it is considered relevant. |
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If you are promoting a hair dryer in the video AND the product varies only by color, it is still considered relevant. |
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Examples of Irrelevant Products | ||
The difference in brand name between the product in the video and the product in the orange bag. |
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Design variations between the product shown in the video and the product in the orange bag. |
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Using screenshots in the video to promote products |
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Using drama or film footage to promote a product |
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How to appeal if my product is tagged as irrelevant in the 'Product Relevance' review ?
If you receive a notification that the product in the orange bag you are promoting is marked as irrelevant, you can appeal by following these steps:
Check the irrelevant product notification you received and click on the notification to appeal.
Click ‘Appeal Here’ to submit your appeal.
Wait for the appeal to be processed, which may take up to 3 working days.
The appeal result will be sent via notification.
Check the outcome of your appeal. The result will either be 'Rejected' or 'Successful'.
Find more questions about appeals below:
Questions | Answers |
Can I still submit an appeal for videos I posted a while ago? | ·Yes, videos that receive an irrelevant product notification can still be appealed, even if they were posted a while ago.
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Is there a deadline for submitting an appeal? | ·No, there is no deadline. Appeals can only be submitted through the notification received regarding irrelevant products. Each user can submit only one appeal, and the decision is final.
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How long does the appeal process take? | ·The appeal process takes up to 3 working days.
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